top of page

Privacy Policy

Privacy Policy

Last Updated: 2026-02-17

At Promise & Co., we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information when you purchase items from us, contact us, or otherwise use our services.
 

1. Information We Collect
 

When you visit or make a purchase from Promise & Co., we collect certain information to ensure smooth order fulfillment and an excellent customer experience.

Personal Information You Provide:

  • Order Information: When you buy jewelry from us, we collect necessary details such as your name, billing address, shipping address, payment information (including credit card numbers or PayPal details), email address, and phone number.

  • Customization Details: If you order custom pieces (e.g., engravings or specific sizing), we store these specifications to fulfill your request.

  • Account Information: If you create an account with us, we collect your username and password.

Automated Information (Device Information):

  • When you visit our site, we automatically collect details about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

  • We also track how you interact with the site (e.g., which rings or necklaces you view) to help us improve our store layout and product offerings.
     

2. How We Use Your Information
 

We use the collected information for the following purposes:

  • Fulfillment: To process payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communication: To communicate with you about your order status or respond to your inquiries.

  • Screening: To screen our orders for potential risk or fraud.

  • Marketing (with your consent): To provide you with information or advertising relating to our products, such as new collection launches or exclusive sales.
     

3. Sharing Your Personal Information
 

We do not sell your personal data. However, we share your Personal Information with third parties to help us conduct business, as described above.

  • Service Providers: We use trusted third-party services to power our online store (e.g., Shopify, WooCommerce, Etsy) and payment gateways (e.g., Stripe, PayPal).

  • Shipping Partners: We share your delivery details with couriers (e.g., FedEx, UPS, USPS) to ensure your jewelry arrives safely.

  • Compliance with Laws: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
     

4. Data Retention
 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal retention requirements (such as tax laws).
 

5. Your Rights
 

Depending on where you live, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

  • If you would like to exercise this right, please contact us through the contact information below.
     

6. Changes
 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
 

7. Contact Us
 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Promise & Co.

bottom of page